Privacy Policy

1. Introduction and Scope

yeye7.cam ("yeye7," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and protect personal data obtained from users ("Players," "you," or "your") who access or use our online casino platform, including our website, mobile applications, and related services (collectively, the "Service"). This Policy applies to all personal data processing activities conducted by yeye7 in connection with the operation of our PAGCOR-licensed online gaming platform.

By creating an account with yeye7, accessing our website, downloading our mobile application, or using any aspect of our Service, you expressly consent to the collection, processing, and use of your personal information as described in this Privacy Policy. If you do not agree with the data practices outlined herein, you must immediately discontinue use of the Service and refrain from creating or accessing an account. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the yeye7 platform.

yeye7 operates under the regulatory authority of the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with the Republic of the Philippines Data Privacy Act of 2012 (RA 10173), its implementing rules and regulations, and relevant issuances of the National Privacy Commission (NPC). We are committed to implementing appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing your personal data.

2. Data Controller and Contact Information

yeye7.cam is the data controller responsible for your personal information. For questions, concerns, or requests regarding this Privacy Policy or our data processing practices, you may contact our Data Protection Officer at:

• Email: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 through the yeye7 website

We are committed to responding to all privacy-related inquiries within fifteen (15) business days. For complaints regarding data protection matters that cannot be resolved through our internal processes, you may file a complaint with the National Privacy Commission of the Philippines.

3. Personal Data We Collect

3.1 Information You Provide Directly

When you register for a yeye7 account, make deposits, request withdrawals, or interact with our customer support team, you voluntarily provide us with personal information, including but not limited to:

Data Category	Examples
Identity Information	Full legal name, date of birth, gender, government-issued ID numbers, passport or driver's license details, selfie photographs
Contact Information	Email address, mobile phone number, residential address, mailing address
Account Credentials	Username, password (stored in encrypted form), security questions and answers, two-factor authentication settings
Financial Information	Bank account details, GCash/Maya account information, credit/debit card numbers (partial), cryptocurrency wallet addresses, transaction history, deposit and withdrawal records
Communication Records	Customer support chat transcripts, email correspondence, feedback and survey responses, complaint records
Verification Documents	Copies of government IDs, utility bills, bank statements, proof of payment method ownership, source of funds documentation

3.2 Information Collected Automatically

When you access or use the yeye7 Service, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: IP address, device type and model, operating system and version, browser type and version, mobile network information, device identifiers (IMEI, Android ID, IDFA)
• Usage Data: Pages viewed, links clicked, games played, time spent on each page, gameplay history, bet amounts, win/loss records, session duration, referral sources
• Location Data: Approximate geographic location derived from IP address, GPS coordinates (if you grant permission on mobile devices)
• Cookie Data: Session cookies, preference cookies, analytics cookies, advertising cookies (subject to your consent where required by law)

3.3 Information from Third-Party Sources

We may receive personal information about you from third-party service providers, including payment processors (GCash, Maya, banking partners), identity verification services, fraud prevention agencies, credit reference bureaus (where applicable), and marketing partners. This information may include payment verification data, fraud risk scores, identity authentication results, and marketing attribution data.

4. How We Use Your Personal Data

4.1 Lawful Bases for Processing

yeye7 processes your personal data based on the following lawful grounds under the Philippine Data Privacy Act:

• Contract Performance: Processing necessary to fulfill our contractual obligations to provide gaming services, process transactions, and maintain your account
• Legal Obligation: Processing required to comply with PAGCOR regulatory requirements, anti-money laundering (AML) laws, counter-terrorist financing (CTF) obligations, tax reporting requirements, and other applicable Philippine laws
• Legitimate Interest: Processing necessary for fraud prevention, security enhancement, service improvement, and business operations, provided such interests do not override your fundamental rights and freedoms
• Consent: Processing based on your explicit consent for marketing communications, analytics cookies, and other optional data uses, which you may withdraw at any time

4.2 Specific Purposes of Data Processing

We use your personal information for the following purposes:

• Account Management: Creating and maintaining your yeye7 account, authenticating your identity, processing login requests, managing account settings and preferences
• Transaction Processing: Processing deposits and withdrawals, verifying payment methods, maintaining transaction records, calculating balances, issuing refunds when applicable
• Gaming Operations: Enabling participation in casino games, recording gameplay history, calculating winnings and losses, managing bonuses and promotions, enforcing betting limits
• Regulatory Compliance: Conducting Know Your Customer (KYC) verification, performing anti-money laundering (AML) checks, reporting suspicious transactions to authorities, maintaining records as required by PAGCOR, responding to legal requests and court orders
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, identifying duplicate accounts, monitoring for collusion and cheating, protecting against unauthorized access, investigating suspected violations of Terms and Conditions
• Customer Support: Responding to inquiries, resolving disputes, investigating complaints, providing technical assistance, improving support quality
• Marketing and Communications: Sending promotional offers, bonus notifications, newsletters, and service updates (with your consent), conducting customer satisfaction surveys, personalizing marketing content based on your preferences and behavior
• Analytics and Service Improvement: Analyzing usage patterns, identifying popular games and features, optimizing website performance, developing new products and services, conducting A/B testing
• Responsible Gaming: Monitoring for signs of problem gambling, enforcing deposit and loss limits, facilitating self-exclusion requests, providing access to responsible gaming resources

5. Data Sharing and Disclosure

5.1 Categories of Recipients

yeye7 may share your personal information with the following categories of third parties, subject to appropriate safeguards and confidentiality obligations:

• Service Providers: Payment processors (GCash, Maya, banks), identity verification services, hosting and cloud storage providers, customer relationship management (CRM) platforms, email service providers, analytics platforms, customer support software providers
• Game Providers: Third-party game developers and suppliers whose games are featured on the yeye7 platform, who may receive limited data necessary for game operation and fraud prevention
• Regulatory Authorities: PAGCOR and other Philippine government agencies with jurisdiction over online gaming, financial intelligence units for AML/CTF reporting, law enforcement agencies pursuant to legal obligations
• Professional Advisors: Lawyers, accountants, auditors, and consultants who require access to personal data to provide professional services to yeye7
• Business Transfer Recipients: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to continued adherence to this Privacy Policy
• Marketing Partners: With your explicit consent, we may share limited information with marketing affiliates and advertising networks to deliver personalized promotions

5.2 Cross-Border Data Transfers

Your personal data is primarily stored and processed within the Republic of the Philippines. However, some of our service providers and business partners may be located outside the Philippines, including in jurisdictions that may not provide equivalent data protection standards. When we transfer personal data internationally, we implement appropriate safeguards such as Standard Contractual Clauses, adequacy decisions by the National Privacy Commission, or binding corporate rules to ensure your data remains protected in accordance with Philippine data protection standards.

5.3 No Sale of Personal Data

yeye7 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We only share data as described in this Policy and as necessary to operate our gaming platform and comply with legal obligations.

6. Data Security Measures

yeye7 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, destruction, or loss. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized employees and service providers who require access to perform their duties. Access is granted on a need-to-know basis and is subject to strict confidentiality obligations.
• Authentication: Multi-factor authentication, strong password requirements, and session management controls protect against unauthorized account access.
• Network Security: Firewalls, intrusion detection systems, DDoS protection, and regular security audits protect our infrastructure from cyber threats.
• Data Minimization: We collect and retain only the minimum personal data necessary for the purposes outlined in this Policy.
• Regular Testing: Penetration testing, vulnerability assessments, and security audits are conducted regularly to identify and remediate potential weaknesses.
• Employee Training: All employees with access to personal data undergo regular privacy and security training.
• Incident Response: We maintain a data breach response plan to ensure prompt detection, investigation, and notification in the event of a security incident.

Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

7. Data Retention

yeye7 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal and regulatory obligations. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for six (6) years following account closure, as required by PAGCOR regulations and Philippine tax laws
• Transaction Records: Maintained for seven (7) years following the transaction date, in compliance with anti-money laundering recordkeeping requirements
• Identity Verification Documents: Retained for five (5) years after the verification date or account closure, whichever is later
• Communication Records: Customer support interactions retained for three (3) years; marketing communication consent records retained indefinitely or until consent is withdrawn
• Gameplay and Betting History: Retained for five (5) years to support dispute resolution, regulatory reporting, and responsible gaming monitoring
• Technical Logs: Server logs, access logs, and security logs retained for one (1) year for security and troubleshooting purposes

After the applicable retention period expires, personal data is securely deleted or anonymized in accordance with our data deletion policy. Anonymized data that cannot be used to identify individuals may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you, including information about how it is processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. Please note that we may require verification of your identity before processing certain requests to protect your personal data from unauthorized access.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

yeye7 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. The types of cookies we deploy include:

• Essential Cookies: Necessary for the operation of our website, enabling core functionality such as account login, payment processing, and security features. These cookies cannot be disabled as they are critical to Service operation.
• Performance Cookies: Collect information about how visitors use our website, including pages visited, error messages encountered, and time spent on pages. This data helps us improve website performance and user experience.
• Functionality Cookies: Remember your preferences and choices (language, currency, location) to provide a more personalized experience on return visits.
• Advertising Cookies: Track your browsing activity to deliver relevant advertisements on the yeye7 platform and third-party websites. These cookies are used with your consent and can be disabled through your browser settings or cookie preference center.

9.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites. However, disabling essential cookies may impair the functionality of the yeye7 Service. You may also manage cookie preferences through our cookie consent banner, which appears when you first visit our website.

10. Marketing Communications

With your consent, yeye7 may send you promotional emails, SMS messages, push notifications, and other marketing communications about our products, services, bonuses, and special offers. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any promotional email
• Replying "STOP" to SMS marketing messages
• Disabling push notifications in your device settings
• Updating your communication preferences in your account settings
• Contacting customer support at [email protected]

Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related messages (account notifications, withdrawal confirmations, security alerts, etc.) as these are necessary for account management and regulatory compliance.

11. Children's Privacy

yeye7 strictly prohibits use of our Service by individuals under the age of twenty-one (21). We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected personal data from an individual under 21, we will promptly delete such information and close the associated account. Parents and guardians are encouraged to monitor their children's internet usage and employ parental control software to prevent access to online gambling websites. If you believe a minor has provided personal information to yeye7, please contact us immediately at [email protected].

12. Third-Party Links and Services

The yeye7 website and mobile applications may contain links to third-party websites, services, or applications that are not operated or controlled by yeye7. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party services you access through our platform. Providing personal information to third-party websites is done at your own risk.

13. Changes to This Privacy Policy

yeye7 reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. The "Last Updated" date at the top of this Policy indicates when it was last revised. Material changes to this Policy will be communicated through prominent notice on our website, email notification to registered users, or in-app notification for mobile users. Your continued use of the yeye7 Service following any changes to this Privacy Policy constitutes acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

14. Legal Compliance and Law Enforcement

yeye7 may disclose your personal information without prior notice if required to do so by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, subpoenas, or warrants issued by competent authorities
• Respond to claims that any content on the yeye7 platform violates the rights of third parties
• Enforce our Terms and Conditions, including investigation of potential violations
• Protect the rights, property, or personal safety of yeye7, our users, or the public
• Cooperate with PAGCOR regulatory investigations, AML/CTF reporting obligations, and other governmental inquiries
• Prevent, detect, or investigate fraud, security incidents, or other illegal activities